Consultant Connect Pan-GM Advice & Guidance
🏥 Overview
The Consultant Connect Pan-GM Advice & Guidance service is now live for all GM GP practices.
⚡ Response Times
Most calls on the Consultant Connect service are answered within 30 seconds.
🛠️ Available Services
| Service Type | Description |
|---|---|
| Telephone Advice | Direct clinical advice from specialists |
| Photo Messaging Advice | Secure image-based guidance |
| Email Advice | Written advice for non-urgent queries |
🏘️ Local Variations
Oldham and Salford localities will continue using existing Consultant Connect contracts with added specialty benefits.
🔐 Security & Compliance
📋 Medico-Legal & Data
All Consultant Connect activity is IG-secure, GDPR-compliant, and recorded for medico-legal purposes. A GM Data Protection Impact Assessment (DPIA) has been completed at GM ICB level. A Data Processing Agreement (DPA) will be sent to practices for signing as part of the onboarding process.
📲 Accessing the Service
You can access the service using one of the following methods:
- Mobile App: Download the free Consultant Connect App from the App Store or Google Play.
- Web Browser: Log in via a browser using app credentials or your NHS email address.
📞 Support & Contacts
| Contact Type | Details |
|---|---|
| General Queries | [[mailto:gmhscp.gmelectivecare@nhs.net|gmhscp.gmelectivecare@nhs.net]] |
| Phone Support | 01865 261467 |
| Account Managers | Patrick Keys and Marija Tofts |